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News

•	Nine Small Businesses Get Marketing Makeovers - New York Times (blog)
•	Disney hires new marketing guru for "Pirates 4" - Reuters
•	Responsys Unveils Responsys Interact 2011, Spotlights the New School of Marketing - MarketWatch (press release)
•	BG Medicine's Losses Mount As It Negotiates FDA Marketing Approval - Wall Street Journal

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Article about Virtual Representatives People are expensive; technology, less so. Fed up with the cost of inbound customer service reps, some firms are looking to replace them with software – virtual representatives, online agents, and other entities. This article, from the Economics section of the India Times, gives a quick overview of the situation and why it’s so threatening to outsourced call centers.
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CallCenterScript Again, this blog is primarily focused on the business of call centers. Here are the categories we’ve found most useful. Telemarketing, naturally, talks about the regulatory issues as well as the ground-level problems reps have and how to handle them. Customer Service discusses technology and psychological issues. And Market Research has a slim list of articles about conducting research by telephone.
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VON Magazine – Contact Centers VON (for Voice Over Network) aims its focus at the technical end of telephony, as do these other resources. But there’s still good material to be found that can help you make decisions on telemarketing and telephony for your business. In each issue (all provided on the site), look to Doug Mohney’s Editorial for a high-level industry overview, then check out Focus on Call Centers for tips and technologies for successful implementations.
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TMCnet VOIP, Call Center news TMC provides news, resources, supplier listings, and opinion pieces about VOIP, CRM, and Call Centers. The site can be overwhelming at first, but concentrate on the blogs for the best material. A dozen blogs split the telephony/telemarketing industry into manageable topics: News, Analysis & Thought Leadership and Call Center/CRM News are the ones you should focus on. The channel on CRM: Customer Care also provides insights.
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Opportunity Knocks Marketing Inc Telemarketing appointment setting for salesforces to meet thier prospects.
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DataWORKS Canada Canadian direct marketing company, specializing in business sales leads generation. We offer business mailing lists, fax broadcast and email broadcast lists and services, telemarketing lists, custom database services and more
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